Client Success Managers are responsible for the overall experience and relationships with our clients to promote satisfaction and loyalty. This includes driving software adoption and usage, identifying opportunities for partnership, and proactive activities to ensure client retention.
Elizabeth Hoffman – Elizabeth has worked with Ad Astra clients for over five years. Initially, as an Implementation Consultant for three years, and most recently as an Client Success Manager. Elizabeth works with clients in the following areas: AK, AR, AZ, CA, CO, HI, ID, KS, MO, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY and Mexico. Click here to email Elizabeth.
Melinda Holbrook – Melinda joined us in 2016 from the Kentucky Community and Technical College System (KCTCS) where she was an Applications Data Coordinator with several years of experience using Ad Astra products. Melinda assists clients in the following areas: AL, DC, DE, FL, GA, IL, IN, KY, LA, MD, MS, NC, SC, TN, VA, WV, Egypt, Puerto Rico, Santiago, and Trinidad and Tobago. Click here to email Melinda.
Walter Redden – Joining Ad Astra in January 2016, Walter previously worked as an events coordinator using Ad Astra products at Northwest Missouri State University. Walter is our liaison with our Client Advisory Board and works with the following areas: CT, IA, MA, ME, MI, MN, NJ, NY, OH, PA, RI, WI. Click here to email Walter.
In addition, Monique van de Merwe represents Ad Astra in Canada.
We offer other client resources including Implementation Consultants, Project Managers, and Technical Support.